Returns And Refunds Policy

At Poppyplums, we understand that sometimes things don't work out as planned. That's why we have a clear and straightforward Returns and Refunds Policy in place to ensure your satisfaction.

Change of Mind Returns

If you have had a change of mind about your purchase, you have 7 days from the date of delivery to return the item. We kindly ask that the product is unused, in its original packaging, and in the same condition as when you received it. Please note that a $5 fee will be deducted from your refund to cover the return shipping costs.

Faulty Product Returns

If the product you received is proven to be faulty, you also have 7 days from the date of delivery to return it. We apologize for any inconvenience caused and will gladly provide you with a full refund or a replacement, free of charge. Please contact our customer support team with your order details and a description of the fault, and we will guide you through the return process.

Free Returns for Faulty Products

If the product you received is faulty, we will cover the return shipping costs. Simply contact our customer support team with your order details and a description of the fault, and we will provide you with a prepaid shipping label to return the item.

How to Initiate a Return

To initiate a return, please contact our customer support team with your order details and the reason for the return. They will guide you through the process and provide you with any necessary instructions or forms.

Refund Process

Once we receive the returned item and verify its condition, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.

Thank you for shopping at Poppyplums. We appreciate your understanding and cooperation.